Terms & Conditions

  • A Product (Handset) of Lemon Mobile found defect within 101 Days from customer purchase, related to functioning failure then customer is eligible for replacement handset along with battery & battery cover. In same way customer shall submit defective handset along with battery & battery cover at Service Centre.  
  • This Policy is effective from 1st April 2018
  • This Policy will be applicable for the handsets manufactured after April 2017 . 
  • This Policy is applicable for Feature which has sold in Indian market. 
  • Product should not be water logged/tampered. The warranty seal should be intact.
  • Any problem related to software & accessories will not cover under this policy. This policy is only for handsets & not for its accessories.
  • High Current (CPU Short) cases would not be eligible for swap/ replacement
  • Handsets which come under DOA (Defect On Arrival), will be catered under DOA Terms & conditions only.
  • The warranty does not cover user manuals or any third party software, settings, content, data or links, whether included or downloaded in the product. So therefore, end user should take back-up copies or keep written records of all important contents and stored data in handset, because contents and the data may be lost during repairing or replacement of the Product (handset).
  • To avail warranty service from Lemon Mobiles authorized service center, the end customer must present the original product and non-modified original Proof of Purchase (Customer invoice), on which available the name and address of the seller, the date, place of purchase, model name and the IMEI sticker or other serial number (if used) duly completed, stamped and signed by the final seller.
  • Certified defective handsets fulfilling to warranty conditions will be swapped with similar units if within 101 days of purchase.
  • Swap / replacement units will be same or similar specs model or next model (subject to availability of similar model)
  • Cosmetics of swap units might be similar if not better than earlier unit
  • Beyond 101 days, the normal repair warranty terms would be applicable as per Lemon Mobiles repair policy.